To summarize my experiences with Louver Shop of Charlotte to date: Quality, Beautiful Product, Genuine People and Customer Service Beyond Reproach. There aren't enough words permitted in this post, to describe the service we received. Craig is an extremely personable, friendly person who went out of his way to ensure everything was just perfect for us, in our new home. In the end, they couldn’t have been more perfect! The shutters are gorgeous! I had never considered shutters being mixed in with our Hunter Douglas Roller shades; however, with Craig's natural flair for design, he saw the opportunity immediately and delivered. He took the time to meticulously paint each shutter to perfectly matched our existing decor, and installed them with the same attention to detail, resulting in beautiful shutters which fit perfectly and couldn't match better. With the Hunter Douglas rollers shades, the experience was much the same. We have extremely large casement windows which face a public area in our bedroom and Master Bath. These have had no coverings for the last few months since buying our home making privacy a serious concern. Our shades came in earlier then the shutters and understanding our current circumstance, Craig made a special trip, without us needing to ask and at no extra charge, to install the shades, and provide the privacy we badly needed while we waited for the shutters. This was huge and really demonstrates the type of people the Louvre Shop of Charlotte are. The Louvre Shop of Charlotte genuinely CARE ABOUT THEIR CUSTOMERS and the satisfaction they will receive from their products over many, many years! Craig took the time to ensure everything was just perfect from the design, install, ensuring we understood how to use, the warranties etc. There was no rushing, instead the whole process was actually enjoyable. The customer service alone with Louver Shop of Charlotte would give this business a 5-star rating, throw in the beautiful products and personable people, you just feel and know you can trust, makes you feel so much more at ease when making an investment into window coverings such as these. Anyone considering shades, shutters, closet remodels or garage storage setup's, I can't encourage you more, to call Louvre Shop of Charlotte. You will be happy you did!